Stay in control of your ecommerce business across multiple brands, store and countries with Brightpearl. Our merchants sell on an average of 4 channels, with many selling across far more than that!

Consistent omnichannel order processing

Stop using your ecommerce channels or a shipping tool for order fulfillment, and move away from manually pushing order between systems. Integrate your ecommerce store, marketplaces, EDI or other channels with Brightpearl using our best in class connectors. Focus on refining one order fulfillment process instead of battling with multiple ones.

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Now that all our channels are linked we’re able to sell more on more channels! We can also easily place POs which enable us to get ahead of products which might be running low.
— Chris Gathright, Director, Sportique
 

Keep your customers updated with
shipping and order statuses

Brightpearl can automatically send shipping notifications and order status updates to your customers, keeping them in the loop. Removing the need for hand keying shipment information or constantly fielding the “where’s my order?” question.


 
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Keep inventory updated across
your omnichannel business

Eliminate the need for someone to frequently update inventory levels across channels, section off inventory, or risk double selling. Brightpearl automatically pushes inventory updates to your integrated channels in real time. 

Create a universal customer picture

Create a unified customer database for your customer service and marketing teams with no data entry required. Your customer service reps will spend less time searching for customer records and orders, and more time providing great service. Marketing teams can create segmented customer lists based on purchase history and other attributes.

Customers can be tracked, tagged, emailed and updated in no time at all. This has streamlined my sales and lead generation by making it easy to communicate with current and potential clients.
— Laura Rudoe, CEO, Evolve Beauty
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Straightforward returns processing

It’s a fact that omnichannel businesses with an easy return and exchange policy sell more. Track every return back to its original sale directly in Brightpearl, ensuring customers are correctly refunded and exchanges are managed correctly. Brightpearl’s integrated accounting and inventory ensures your inventory is made available for sale and your asset accounts stay up to date.